Shipping policy
Shipping Policy – PANDORAS
Thank you for shopping with PANDORAS . Below are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days after being placed. Orders are not shipped or delivered on Sundays or public holidays.
In case of high order volume, shipments may be delayed slightly. If there is a significant delay, we will notify you via email or contact number.
Shipping Time
Estimated delivery time is 3-5 business days from the date of dispatch, depending on your location.
Please note that delivery times are estimates and may vary due to factors beyond our control such as courier delays, weather conditions, or logistical issues.
Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout before completing your purchase.
We may offer free shipping on select products or promotional offers.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real-time.
Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect or incomplete address, we are not responsible for re-shipping the order.
Delayed or Lost Orders
Lumora is not liable for delays caused by courier services or unforeseen circumstances. However, we will assist you in tracking your order and resolving issues where possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery with photo or video proof. We will review the case and may offer a replacement if the claim is valid.
International Shipping
Currently, Lumora may or may not offer international shipping. If available, delivery times and charges will vary based on location.
Contact Us
If you have any questions about your order or shipping, please contact our support team.